Preliminary Information Form

1. PREFACE

Rhodium Mağazacılık ve Dış Ticaret Anonim Şirketi (“Rhodium” or Seller), delivers/sells the products offered for sale through this distance sales channel to final consumers only at retail. Any orders that are clearly not retail sales and all fraudulent orders in general will be deemed invalid by Rhodium. The consumer accepts, declares and undertakes that the shopping made through this distance sales channel is not related to his/her professional/occupational/commercial activities. In this Preliminary Information Form ("Preliminary Information Form"), which aims to inform the consumer within the scope of the Distance Sales Agreement (“Agreement”), the consumer (“Consumer” or “Buyer”) and the Rhodium shall be referred to separately as “Party” and collectively as “Parties”.

2. PURPOSE AND SUBJECT

This Agreement has been drawn up in accordance with the Law No. 6502 on the Protection of Consumers (“Law”) and the Regulation on Distance Contracts (“Regulation”) in order to inform the Buyer about the terms and conditions regarding the sale and delivery of the products ordered electronically through the Seller's website www.rhodium.com.tr (“Website”) and to determine the mutual rights and obligations of the Parties.

These rights and obligations shall apply to all products offered for sale by the Seller through the Website. Consequently, placing an order for a product offered through the Website indicates the Buyer's acceptance of this Agreement, of which the Buyer is informed prior to placing the order.

The Seller reserves the right to amend this general agreement terms, unilaterally. However, the terms of the Agreement valid at the time of placing the order by the Buyer shall apply to the respective order. This Agreement is completed with the "Terms of Use" and "Customer Clarification Text" on the Website.

3. BASIC CHARACTERISTICS OF THE PRODUCT(S) SUBJECT TO THE AGREEMENT

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4. INFORMATION ABOUT THE SELLER
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If a courier other than the contracted courier company is used for the return, the relevant costs shall be borne by the Buyer. In case a courier other than the contracted courier company is used, the Seller shall have no liability for any damage, loss, destruction, or any harm that may occur during the transportation of the products.

5. INFORMATION ABOUT THE BUYER

6. GENERAL PROVISIONS

6.1 Product Price

The sales prices of the products listed on the Website, which are stated in Turkish Lira (TL), shall apply as valid at the time the relevant order is placed by the Buyer. The sales prices of the products listed on the Website may be changed by the Seller from time to time. Such changes shall not affect the order already placed by the Buyer. The sales prices stated on the Website are valid only for distance sales carried out through the Website. Cargo costs are not included in the sales prices stated on the Website. Value added tax (VAT) is included in the sales prices stated on the Website

6.2. Product Basic Characteristics

The Buyer may select one or more products in various categories through the Website. The Seller may change the product range offered for sale on the Website at any time, especially for reasons arising from its suppliers. Such changes shall not affect the order already placed by the Buyer. The products offered for sale through the Website comply with the Turkish legislation in force.

6.3. Product Stock Information

Special offers, promotions, campaigns, or discounts shall be valid on the specified dates and/or until stocks last. The Seller has the authority to cancel orders in potential circumstances such as breach of system rules and system error in respect of special rights like points, discounts that are given on the Website. No claim can be raised against the Seller in this regard. Product stock information is notified to the Buyer at the time the order is placed. An error or a change may exist in this notification due to technical reasons, exceptionally. In cases that a part or whole of the products are not available in the stocks due to any reason whatsoever, the delivery time of the products or the information of cancellation of the order, wholly or partially, is notified to the Buyer after the order is given.

6.4. Order

By placing an order, the Buyer acknowledges acceptance of the "Terms of Use" and "Customer Clarification Text" texts on the Website. All orders are processed in accordance with these provisions and the "Terms of Use" and " Customer Clarification Text" texts on the Website. Prior to confirmation of the order, the Buyer may confirm the details of the finalised order and correct any inaccuracies. This Agreement is concluded upon the Buyer's confirmation of the Buyer's order by clicking on the " I have read and approved the Preliminary Information Conditions and Distance Sales Agreement. " tab. It is assumed that the Buyer is aware of the content and terms of the said order and in particular this Agreement, that the payment obligation will arise as soon as he confirms his order, and the price, volume / weight, basic features, quantity and delivery conditions of the products ordered. Such order shall be confirmed by sending an e-mail to the e-mail address provided by the Buyer. The Seller recommends that this confirmation e-mail be kept physically or electronically. If there is a problem in accessing the Buyer's e-mail address or if this confirmation e-mail cannot be received, the Seller shall not be liable. In such a case, the confirmed order is deemed to be valid, except for the cancellation of the order by the Seller for lawful reasons. For the avoidance of doubt, the Buyer's right of withdrawal set forth in Article 7 of this Agreement is reserved.

For the delivery of the product subject to the Agreement, the Preliminary Information Form and this Agreement must be electronically executed/approved by the Buyer and the entire sales price must be paid by the Buyer. If for any reason all or part of the product price is not paid or is cancelled in the bank records or if any fraudulent transaction or attempt to do so is detected in the use of the Website, the Seller shall be deemed to be released from the obligation to perform the order and to deliver the order.

6.5. Payment

The Buyer may use the following payment methods. The Buyer accepts and declares that he/she has all necessary legal permissions/status related to the methods he/she prefers to make payment.

- Payment method accepted via the Website: Debit Cards (Visa, MasterCard, American Express (TL payments only), Discover, Troy ve UnionPay), Credit Cards (Visa, MasterCard, American Express (TL payments only), Discover, Troy ve UnionPay), Bank Transfer/EFT.

Payments made via Bank Transfer/EFT shall only be accepted between 09:00 - 15:00 (Turkey time). The Buyer is responsible for completing the payment via Bank Transfer/EFT within 30 (thirty) minutes after placing the order. Upon completion of the payment, the payment receipt must be sent via email to e-ticaret@rhodium.com.tr to confirm the order. If the payment is not completed or the payment receipt is not submitted within the specified timeframe, the order will be automatically cancelled. The Buyer acknowledges and accepts all responsibilities arising from making a payment outside the specified hours and/or failing to complete the payment within the 30-minute period.

6.6. Delivery

The Seller shall deliver the order placed by the Buyer at the latest within 30 (thirty) days from the date of receipt of the order to the address specified by the Buyer in Article 5. This provision shall not apply in case of ordering personalised products.

The Seller is responsible for delivering the product in intact, complete, and in accordance with the specifications mentioned in the order, along with any warranty documents and user manuals, if available.

If the Seller cannot deliver the product within the period due to force majeure, it is obliged to notify the Buyer. In this case, the Buyer may exercise one of the rights of cancellation of the order and refund of the order price or replacement of the product subject to the contract with its equivalent, if any, or postponement of the delivery period until the elimination of the preventive situation.

6.7. Defective Products

The Buyer or third parties receiving the order must inspect the product boxes, packaging, and the exterior appearance of the product at the time of delivery.

In cases where the product box is open, damaged or has liquid stains on it, there is an unusual situation in the products (missing or broken / damaged products) or the wrong product has arrived, the Buyer or the third party receiving the order must follow the following procedure.

- Procedure to follow: To create a request, fill out the Return Form on the Website (www.rhodium.com.tr) within 14 (fourteen) days regarding the order you wish to return. After filling out the Return Form, you can deliver the product to the nearest Rhodium store free of charge, along with the code number, invoice, or delivery note, or contact our call centre for information regarding the return via cargo. The product/products and your request will be reviewed, and you will be contacted as soon as possible. If your request is deemed justified, all payments made for the returned product will be refunded to the payment method used during the purchase.

7. RIGHT OF WITHDRAWAL

7.1. Conditions for Exercising the Right of Withdrawal

You may exercise your right of withdrawal within 14 (fourteen) days from the date you received the product or from the date the product was delivered to a third party, without providing any reason and/or without paying a penalty. You may also exercise your right of withdrawal during the period before the relevant product is delivered to you. If the consumer does not exercise the right of withdrawal within the 14 (fourteen) day period mentioned above, he/she will not be able to benefit from the right of withdrawal.

In order for the Consumer to exercise the right of withdrawal, it is sufficient to notify the Seller in writing via the above-mentioned communication tools. The burden of proof regarding the exercise of the right of withdrawal belongs to the Consumer. The Consumer is obliged to send the goods back to the seller or provider or the person authorised by the seller or provider within ten days from the date of the notification of the exercise of the right of withdrawal.

The seller is obligated to refund all payments collected, including any courier costs for the goods to the consumer, if applicable, within fourteen days from the date the goods subject to the right of withdrawal are handed over to the carrier specified in the preliminary information for the return. The seller cannot be held responsible for delays or disruptions caused by banks in processing the refund for the product price.

7.2. Cases where the Right of Withdrawal cannot be exercised

As per the Regulation, the right of withdrawal cannot be exercised in the following cases:

a) Agreements regarding goods or services of which price varies depending on the fluctuations in financial markets and is not under control of the seller or provider.
b) Agreements regarding goods prepared in accordance with requests or personal needs of the consumer.
c) Agreements regarding delivery of goods that are perishable or of which expiration date may last.
d) Agreements regarding delivery of goods of which protective elements, such as package, tape, seal, packaging, are opened after their delivery; and of which return is not suitable in terms of health and hygiene.
e) Agreements regarding goods that have mixed with other products after delivery and cannot be separated due to their nature.
f) Agreements regarding book, digital content and consumable materials of computer presented in physical environment of which protective elements, such as package, tape, seal, packaging, are opened after the delivery.
g) Agreements regarding delivery of periodical publications, such as newspaper and magazine, except for those provided under subscription agreement.
h) Agreements regarding accommodation, transport of goods, car rental, supply of food-beverages which should be carried out on a specific date or period, and organizing leisure time for the purpose of entertainment or recreation.
i) Agreements regarding services performed instantly on the electronic environment or intangible goods delivered instantly to the consumer.
j) Agreements regarding services which are started to be performed upon the consumer’s approval, before the expiration of the period during which withdrawal right can be exercised.

7.3. Insufficient Information

The Consumer accepts, declares and undertakes that the information regarding the Buyer's right of withdrawal by the Seller within the scope of this Agreement is adequate and sufficient in accordance with the provisions of the Law and the Regulation, and in this context, the Consumer cannot claim rights based on incomplete information, especially within the scope of Article 10 of the Regulation.

8. EXCHANGE AND RETURN RIGHT

8.1. Right of Exchange

Without prejudice to the Consumer's rights regarding the right of withdrawal, no right of exchange exists. The Consumer does not have the right to exchange either in addition to or within the scope of the right of withdrawal as stated above. However, the Consumer's rights to exchange defective goods for defect-free equivalents, as provided by the legislation, are reserved.

8.2. Right of Return

Without prejudice to the Consumer's rights regarding the right of withdrawal, no right of return exists. If the conditions specified for exercising the right of withdrawal under the legislation and the Agreement are not met, or if the 14-day withdrawal period is exceeded, no right of return shall apply. However, the Consumer's rights to return defective goods as provided by the legislation are reserved.

9. WARRANTY

If the bracelet adjustment of a watch which purchased via the Website is performed by any party other than Rhodium-authorized stores or individuals/institutions designated by Rhodium as authorized repairers, the product will be excluded from warranty coverage.

10. DISPUTE RESOLUTION CENTRE

In the event of any disputes arising from this Agreement, an application may be made to the Consumer Arbitration Committee or to the relevant District Governorate in places where no Consumer Arbitration Committee exists or to the consumer court, provided that a mediator is applied before filing a lawsuit pursuant to Article 73/A of the Law.

11. ACCEPTANCE and DECLARATION

The Consumer accepts, declares, and undertakes that the information provided by the Seller within the scope of this Preliminary Information Form is in compliance with and sufficient under the provisions of the Law and the Regulation, and in this context, the Consumer cannot claim rights based on the absence or incompleteness of preliminary information.

The Consumer accepts and declares that he/she has been informed by the Seller within the scope of this Preliminary Information Form that the order placed by him/her entails a payment obligation.

DATE: 13-07-2025